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    From: (Jms at B5)
 Subject: Scripts from the fanclub
    Date: 2/20/2000 11:59:00 AM  

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>I'd just like to say a good word about Val, who's handling the fanclub these
>I received my copies of "Voice in the Wilderness" parts 1 and 2 and somehow,
>when packed, the sealing part of the envelope became stuck to the script
>itself. When I opened the envelope, it became impossible to separate the
>envelope from part 2 without damaging the script itself.
>I called the toll free number and explained the problem to someone who turned
>out to be Val. She was exceptionally cheery and friendly and promised to
>send a new copy out immediately. When asked if I should send the old copy
>back, she simply said "I trust you. " <g>
>"How can you be anal-retentive if you don't have an anus?"
> Bartleby, "Dogma"

That's just how we run things. The buyer is always right, and service with a
smile, concepts that seem to have sometimes been forgotten.


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